We genuinely treasure our customers and their commitment to timely deliveries. Through TATA Zippy, our foremost goal is to address and resolve 90% of customer complaints within a remarkable time frame of 48 hours. That's why we are dedicated to delivering prompt and efficient assistance throughout their entire ownership journey. We have thoughtfully established a robust process to closely monitor and guarantee outstanding performance in terms of timely customer and product support. This exceptional level of service extends to our newly launched models (or our top 3 models based on volume), ensuring a seamless experience within the country during the warranty period.

At Tata Motors, we empathise with the inconvenience and frustration that accidents bring. We understand that during these challenging times, our valued customers deserve nothing but timely and efficient service. TATA Shield is a comprehensive program that embodies our sincere commitment to minimising downtime for your accidental vehicles.

Our primary objective is to expedite the restoration process and have 90% of these vehicles ready within a remarkable timeframe of just 60 days. We stand by our promise to deliver exceptional service and ensure your utmost satisfaction.

Authentic spares are key to smooth vehicle performance, and we recognize the significance of TATA Genuine Parts being readily available whenever required. Keeping our , we have implemented a process that guarantees round-the-clock accessibility of selected TATA Genuine Parts at all our service stations nationwide.

Our unwavering commitment lies in ensuring the 100% availability of these essential parts, allowing our customers to place their trust in us for swift resolution of their vehicle maintenance and repair requirements. At Tata Motors, authenticity is our foundation, and we deliver nothing less than excellence.

With Tata Motors, you can rest assured that we are fully prepared and dedicated to resolving breakdown situations with the utmost urgency. Our priority is to minimise disruption and get you back on track swiftly. Your satisfaction and peace of mind are our top concerns, and with Tata Alert, we are committed to providing the assistance you need precisely when you need it the most.

Get priority access to reliable onsite and breakdown assistance infrastructure at our workshops. We aim to deliver prompt and efficient assistance, striving to restore 85% of breakdown vehicles within a maximum time frame of just 72 hours. We are here for you, ready to provide swift solutions and get you moving again in no time.

We understand the value of your time, and we are dedicated to minimising any inconvenience caused by service or repairs. Through Express Service, we are committed to providing you with a seamless and hassle-free service experience. Dedicated express bays equipped with special tools, exclusive manpower, and readily available TATA Genuine Parts ensure that your experience in our authorised workshops is always satisfactory and rewarding.

Our goal is to efficiently complete 85% of jobs falling under the express service category within a maximum time frame of just 8 hours. Rest assured, your vehicle will be in expert hands, receiving the care it deserves in the quickest time possible.

Your satisfaction and convenience are our utmost priorities, and we strive to surpass your expectations through exceptional Value Added Services. These offerings demonstrate our unwavering commitment to effectively managing the maintenance and upkeep of your vehicles. Our ultimate goal is to ensure that your vehicle operates at its optimal performance level while experiencing minimal downtime.

To achieve this, we provide comprehensive AMC (Annual Maintenance Contract) or service packages tailored to meet the specific needs of your vehicle. Our aim is to extend these packages to cover at least 50% of vehicles, offering you peace of mind and unmatched convenience. You can confidently rely on us to go the extra mile in safeguarding the longevity and efficiency of your vehicle, enabling you to focus on what truly matters to you.

Recognizing the significance of prompt issue resolution, we diligently track each and every complaint with a dedicated timeline until it is successfully resolved. Our ultimate objective is to achieve an impressive 90% resolution rate within a maximum time frame of 72 hours when it comes to addressing customer concerns. We greatly value your feedback as an invaluable opportunity to enhance our services and deliver the exceptional customer experience you truly deserve.

To ensure that every complaint receives the attention it deserves, we have established a customer-centric process. Whether you reach out to us via email, phone, Facebook, or any other channel, rest assured that all customer complaints are diligently registered and managed by our dedicated Customer Assistance Center (CAC).